COMING UP: AMSTERDAM, APRIL 4TH, 2019

Get an impression of the last Amsterdam edition

ARE YOU READY TO CREATE IMPACT?


CREATE YOUR OWN PROGRAM


 

13:30 - 14:00

Walk-in

14:00 - 14:15

Opening

14:15 - 15:00

SDE Arena with Erik Vercouteren (KPN), Stefanie van Orsouw (NS) & Emile Elsbeek (Amsterdam UMC)

15:00 - 15:15

Break

15:15 - 16:25

Break-out sessions

16:25 - 16:35

Break

16:35 - 17:45

Break-out sessions

17:45 - 18:00

Break

18:00 - 18:30

Keynote Speaker "How to start a movement"

18:30 - 20:00

Food & drinks

 

For the break-out sessions you can give preference to the workshops you want to attend

VISUAL THINKING WORKSHOP

Master the art of visual communication and become a ‘Black Pen’. Visualisations help you collaborate with your team, share your thoughts and materialize your ideas. After this workshop, you’ll need less time to explain yourself, you are more convincing and other people will remember you and your ideas longer.

WORKSHOP INSIGHTS THAT
DRIVE CHANGE

People cannot imagine what they'd really want. Meaningful design requires deeper insights, real human drivers and motivations. Using psychological tensions we are able to capture and understand the complexity of our customers and design the unobvious.

SCALING SERVICE DESIGN WORKSHOP

Making large organisations successful in our rapidly changing environment sounds great, but isn't easy. Join this discussion and learn from service design professionals and inspiring peers about building successful organisations and implementing service design capabilities in the core of your company.

DESIGN SPRINT WORKSHOP

How can you prototype and test your ideas before spending too many valuable resources on developing something that does not work? Explore the world of prototyping with us and learn how to build some true innovation power and create a more agile organisation.

THE SPEAKERS


 

We have selected these experts in implementing and scaling service design to inspire you with their stories.

 

Emile Elsbeek

Patient Experience Officer at Amsterdam UMC

Erik Vercouteren

Executive Vice President Customer Experience at KPN

Siddi Wouters

EVP, Head of Innovation, Digital Transformation Office at Rabobank Group

Stefanie van Orsouw

Manager Customer Experience at Nederlandse Spoorwegen

YOUR TAKE OUTS