SAVE THE DATE: 18 APRIL 2019, AMSTERDAM
Get an impression of the last Amsterdam edition
ARE YOU READY TO CREATE IMPACT?
You might readily understand the value of Service Design. But how do you get your organisation ready to take the next step, put design at the core of the business and transform to a robust, customer centric and healthy innovation machine? This will be the main theme of Service Design Experience 2019. A gathering that will inspire professionals from different sectors to create some serious impact!
The Service Design Experience will boost your skills through learning by doing. There will be less talking and more doing as this event is packed with work sessions and master classes by top service design and customer experience experts. You can choose your own program by giving preference to the workshop sessions you want to attend.
This event is organised by Koos Service Design, one of the leading service design consultancies in Europe. Koos will host and welcome all professionals from large corporates, governmental and non-profit organisations that want to transform into a robust, customer centric and healthy innovation machine. .
Walk - in
SDE Program: inspiring keynotes and energetic workshops
VISUAL THINKING WORKSHOP
Master the art of visual communication. Visualizing helps you collaborate, share your thoughts and materialize your ideas. After this workshop you’ll have more convincing ideas and concepts.
More companies start to understand that your employee experience defines your customer experience. Learn how to engage your employees with their daily work, through employee experience design.
INTRODUCTION TO UX DESIGN
In this workshop we will explain the basics of UX design. You will understand how to bridge the gap between 'designing the right thing' and 'designing the thing right'.
DESIGN SPRINT WORKSHOP
Explore the world of prototyping, learn how to validate ideas more rapidly, build true innovation power and create a more agile organisation.
Speakers will be announced shortly. Keep an eye on this page!
YOUR TAKE OUTS
Hands-on tips and tricks shared by experts to take your customer experience to the next level.
LESS TALKING MORE DOING
Well invested time due to a learning-by-doing approach
An intense but fun "leaning-in" atmosphere that will keep you inspired afterwards.