SOLD OUT: 18 APRIL 2019, AMSTERDAM

Get an impression of the last Amsterdam edition

ARE YOU READY TO CREATE IMPACT?


PROGRAM


 

13:30 - 14:00

Walk-in

14:00 - 14:10

Opening "The Value of Service Design"

14:10 - 14:30

Keynote Speaker Tamara Oosterman "Designing the Employee Experience"

14:30 - 14:50

Speaker Jules "Introducing the Service Design Maturity Model"

14:50 - 15:00

Break

15:00 - 16:00

Break-out sessions

16:00 - 16:10

Break

16:10 - 17:10

Break-out sessions

17:10 - 17:30

Panel Discussion "Getting Past The "Now What?!" Phase

17:30 - 19:30

Food & drinks

 

WORKSHOPS


VISUAL THINKING WORKSHOP

Master the art of visual communication. Visualizing helps you collaborate, share your thoughts and materialize your ideas. After this workshop you’ll have more convincing ideas and concepts.

EMPLOYEE EXPERIENCE

More companies start to understand that your employee experience defines your customer experience. Learn how to engage your employees with their daily work, through employee experience design.

INTRODUCTION TO UX DESIGN

In this workshop we will explain the basics of UX design. You will understand how to bridge the gap between 'designing the right thing' and 'designing the thing right'.

DESIGN SPRINT WORKSHOP

Explore the world of prototyping, learn how to validate ideas more rapidly, build true innovation power and create a more agile organisation.

SPEAKERS


 

JULES PRICK

Co-founder of Koos Service Design

How can you make sure your budgets are always spent well? How can your organization become truly customer-centric? In his talk, Jules will introduce our recently developed Service Design Maturity Model.

TAMARA OOSTERMAN

VP HR Services & Operations at KPN

We are excited to announce Tamara Oosterman as keynote speaker at the Service Design Experience. She will enlighten us with her experience at KPN with designing and improving the employee experience.

 

YOUR TAKE OUTS


 

KNOW HOW

Hands-on tips and tricks shared by experts to take your customer experience to the next level.

LESS TALKING MORE DOING

Well invested time due to a learning-by-doing approach

SERIOUS PLAY

An intense but fun "leaning in" atmosphere that will keep you inspired afterwards.

 

EVENT DETAILS




Service Design Experience 2019


Date

April 18th 2019

Time

13:30 - 17:30 + Food & drinks

Location:

Koos Service Design, Danzigerbocht 39E Amsterdam

Ticket:

Invite only