ARE YOU READY TO CREATE IMPACT?


ABOUT KOOS


This invite-only event is organised by Koos Service Design, one of the leading service design consultancies in Europe, with offices in Amsterdam and Lisbon. Together with curious organisations Koos has a mission to design meaningful services that people love to use, solving today’s challenges through service design. Koos is also a group of friends, each with specific skills, that motivate each other to be brave, discover, challenge, make mistakes, learn, create and play. This is why Koos is the playhouse of service design.

Koos will host Service Design Experience Lisboa and welcomes all professionals from large and midsize corporates, governmental and non-profit organisations that want to transform into a robust, customer centric and healthy innovation machine.

PROGRAM


 

June 26, 2019

09:00 - 13:00

Workshops & Talks

 

WORKSHOPS


DESIGN SPRINT WORKSHOP

Explore the world of prototyping, learn how to validate ideas more rapidly, build true innovation power and create a more agile organisation.

EMPLOYEE EXPERIENCE

More companies start to understand that your employee experience defines your customer experience. Learn how to engage your employees with their daily work, through employee experience design.

CUSTOMER-CENTRIC TRANSFORMATION

In this workshop we will discuss how organisations can embed Service Design capabilities into their operations. You will learn about Service Design Maturity Model and how to structure the transformation to start working from a customer-centric perspective.

EXPERIENCE DESIGN

Develop a distinguished customer experience by applying innovation strategies to improve your customer journey and create value using unique experience drivers.

SPEAKERS

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