ARE YOU READY TO CREATE IMPACT?
You might readily understand the value of service design. But how do you get your organisation ready to take the next step, put design at the core of the business and transform to a robust, customer centric and healthy innovation machine? This will be the main theme of SDE Lisboa 2019. A gathering that will inspire professionals from different sectors to create some serious impact!
Service Design lives in everything you do, from choosing your next laptop to solving professional problems. The SDE will boost your skills through learning by doing. There will be less talking and more doing as this event is packed with work sessions and master classes by top customer-centricity experts from the Netherlands and Portugal.
The SDE Lisboa 2019 will take place at LACS Condé d'Óbidos, a creative hub that fosters cultural consumption and allows companies to achieve higher levels of innovation and competitiveness. The unique location of this venue allied with its informal and comfortable atmosphere are a perfect combination for the SDE.
This invite-only event is organised by Koos Service Design, one of the leading service design consultancies in Europe, with offices in Amsterdam and Lisbon. Together with curious organisations Koos has a mission to design meaningful services that people love to use, solving today’s challenges through service design. Koos is also a group of friends, each with specific skills, that motivate each other to be brave, discover, challenge, make mistakes, learn, create and play. This is why Koos is the playhouse of service design.
Koos will host Service Design Experience Lisboa and welcomes all professionals from large and midsize corporates, governmental and non-profit organisations that want to transform into a robust, customer centric and healthy innovation machine.
June 26, 2019
09:00 - 13:00
Workshops & Talks
DESIGN SPRINT WORKSHOP
Explore the world of prototyping, learn how to validate ideas more rapidly, build true innovation power and create a more agile organisation.
More companies start to understand that your employee experience defines your customer experience. Learn how to engage your employees with their daily work, through employee experience design.
In this workshop we will discuss how organisations can embed Service Design capabilities into their operations. You will learn about Service Design Maturity Model and how to structure the transformation to start working from a customer-centric perspective.
Develop a distinguished customer experience by applying innovation strategies to improve your customer journey and create value using unique experience drivers.
Robbert-Jan van Oeveren
Robbert-Jan is a partner at Koos and has more than 10 years of experience in user-centered design. He loves strategy and all kinds of complex systems. As in an episode of Dragon’s Den, he likes to fire at innovative business models and identify opportunities in the market.
After starting his career in tech companies such as Microsoft and OutSystems, Diogo accepted the challenge to be part of the Digital Transformation of a 175-year-old banking institution. A curious by design, he spends his days engaging in projects that aim to turn Montepio into a more customer-centric organization.
David currently leads the Aviation Product Development Team, with a long career in Aviation he was previously in charge of the Quality of Service management and reporting. He believes Service Design to be a key methodology to deploy customer-centric innovation and improvements, especially in a complex industry such as Aviation.
CHECK #SDE PREVIOUS EDITIONS